HealthFactory.ie is the property of Marcin Lesniak trading as Health Factory – registered business name number 599513. Our registered office is 13 Elmfield Court, Ninth Lock Road, Clondalkin, Dublin 22.
All material on this website is provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose. Our website and the information on it is presented with the best interests of customers in mind. We take every care to ensure that information is accurate but give no guarantees and accept no liability for the accuracy of the information supplied.
Your use of any information or materials from our website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website meet your specific requirements. It is important that you read and understand the label/packaging of any product you purchase from Health Factory before consumption or use. The onus is on you to ensure you are satisfied to consume the purchased product.
The information on this website does not constitute medical advice and is not intended to treat or diagnose any ailment or condition. We strongly recommend that if any condition persists that you seek the advice of a qualified health professional before ordering or taking any supplement or remedy written about, recommended or sold on our website.
Special care should be taken when treating children, in pregnancy or for any ongoing disease and we recommend that you seek the advice of a qualified health professional in these cases.
Products and Pricing
We reserve the right to withdraw any product from the website without any prior notification. We also reserve the right to amend prices of products without prior notification.
All prices shown on our website are in Euro and are inclusive of VAT where applicable, and this is the amount which will be deducted from your debit or credit card. When purchasing products using non-Euro currency the exchange rates will be set by your bank and not by Health Factory.
Your order is an offer to buy from us and once is placed you will receive a confirmation email. Nothing said or done by us is an acceptance of order until we despatch the goods to you. At any time before the goods are despatched, we may decline to supply the products to you without giving any reason.
If we do not have all of the goods you order in stock, we will offer you alternatives. If this happens you may accept the alternatives we offer or cancel all or part of your order.
We use both Stripe and PayPal to process all of our card transactions securely. We do not directly handle nor store any of your credit/debit card data. In addition to Stripe and PayPal’s security systems, we use 256 bit SSL to securely encrypt and protect data transmitted between your browser and our website/web server.
We deliver to any address in the Republic of Ireland. Orders with a value €50 or more qualify for free shipping otherwise the fee is €5.99.
We send all orders through An Post, and deliveries usually take between 1-2 working days. However, if you order before 12 pm, your order should reach you the next working day. Please be aware that we do not send parcels to P.O. boxes as a signature is required upon delivery.
If you miss your An Post delivery, they will leave a “Sorry We Missed You” notice with details on how you can arrange to pick up your delivery from your local An Post depot or have the delivery rescheduled for another day.
Please allow extra time for Sale Periods, e.g. Black Friday, Cyber Monday, Public Holidays, Bank Holidays and extended Holiday periods, e.g. Easter and Christmas.
Returns & Refunds
We want you to be delighted with your purchases. If for any reason you are not satisfied with a product you have ordered, please return it, within 30 days of the date of purchase in the condition in which it arrived. All you need to do is contact us before you return your goods and we will guide you through the process to make everything as quick and easy as possible.
We aim to process the returned items promptly. You can expect a refund in the same form of payment originally used for purchase within five working days of receiving your return. We reserve the right to refuse returns if the products are in unacceptable condition.
To guarantee delivery, we’d recommend that you send back your return using a tracked service. Please note that the costs for returning products to us are nonrefundable unless you are returning an item because of an error on our part or because it is damaged or defective. In these cases, we will be happy to refund the return charges.
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